fabjee Privacy Policy — Your Data, Your Rights

1. Data We Collect

fabjee collects personal data in several ways: directly from you when you register an account or contact support, automatically as you use the platform, and from third-party service providers where permitted by law. The categories of data we collect are set out below.

1.1 Registration Data

When you create a fabjee account, we collect the following information:

• Full legal name
• Date of birth (to verify you are 18 years of age or older)
• Residential address (street, city, district — e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh)
• Email address
• Mobile phone number
• Username and password (password stored as a one-way cryptographic hash — fabjee cannot read your plaintext password)

1.2 Identity Verification (KYC) Data

To comply with our obligations regarding age verification and responsible gaming, we may request copies of:

• National Identity Card (NID) or passport
• Proof of address (utility bill or bank statement dated within 3 months)
• Proof of payment method ownership (e.g., bKash or Nagad account screenshot)

Identity documents are handled with heightened security controls and are retained only for as long as legally required.

1.3 Financial Transaction Data

We collect data related to deposits and withdrawals, including transaction reference numbers, amounts in BDT (৳), payment method type (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction timestamps, and success or failure status. We do not store full card numbers — card payments are tokenised by our payment processing partners.

1.4 Gameplay Data

fabjee logs gameplay activity including game sessions, wager amounts, game outcomes, session durations, and responsible gaming tool usage. This data is used for fair-play monitoring, dispute resolution, and to provide personalised responsible gaming prompts where appropriate.

1.5 Technical & Device Data

When you access fabjee, our servers automatically record certain technical data:

• IP address and approximate geolocation derived from IP
• Device type (mobile, tablet, desktop), operating system, and browser version
• Referring URL and pages visited within fabjee
• Session timestamps and duration

1.6 Communications Data

If you contact fabjee support via live chat, email, or WhatsApp, we retain records of those communications — including the content of messages, timestamps, and the support agent who handled your case — for quality assurance, dispute resolution, and regulatory compliance purposes.

1.7 Marketing Preferences Data

Where you have opted in to receive marketing communications, we record your preferences and the history of communications sent to you. You may update these preferences at any time through your account dashboard or by contacting support.

2. How We Use Your Data

fabjee uses the personal data we collect for the following purposes. We will not use your data in a manner that is incompatible with the purposes set out here.

2.1 Marketing Communications

fabjee will only send you promotional emails, SMS messages, or push notifications if you have explicitly opted in during registration or subsequently through your account settings. Each marketing communication includes a clear unsubscribe option. Opting out of marketing does not affect your ability to receive transactional or account-related communications (such as deposit confirmations, withdrawal notifications, and security alerts).

2.2 Automated Decision-Making

fabjee uses automated systems for certain fraud detection and responsible gaming checks. Where an automated decision has a significant effect on your account (such as a temporary suspension pending review), you have the right to request human review of that decision. Please contact support to exercise this right.

3. Legal Basis for Processing

fabjee processes personal data under the following legal bases. We rely on more than one basis depending on the specific activity involved.

3.1 Contract Performance

Processing is necessary to create and manage your fabjee account, process your transactions, and deliver the gaming services you have requested. Without this processing, we would be unable to operate your account.

3.2 Legal Obligation

fabjee is subject to obligations regarding age verification, anti-money laundering (AML) checks, and responsible gaming monitoring. Processing for these purposes is required by law, and we have no discretion to limit it.

3.3 Legitimate Interests

fabjee processes certain data — including technical and device data, fraud detection signals, and platform analytics — on the basis of our legitimate interests in operating a secure, fair, and commercially viable platform. We conduct a balancing assessment to ensure our legitimate interests do not override your fundamental rights and freedoms.

3.4 Consent

Where processing is based on your consent — specifically, the sending of marketing communications — you may withdraw that consent at any time by updating your preferences in the account dashboard or contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

4. Data Sharing & Third Parties

fabjee does not sell, rent, or trade your personal data. We may share your data with the following categories of third parties only to the extent necessary for the purposes described in this policy.

4.1 Game Providers

To deliver games on the fabjee platform, certain gameplay session data (such as a player session token and stake amount) is transmitted to our game studio partners including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Play'n GO, and Spribe. These providers are contractually bound to process this data solely for the purpose of delivering the relevant game session.

4.2 Payment Service Providers

Transaction data is shared with the payment service providers you choose to use — including bKash, Nagad, Rocket, Upay, and card processors for Visa and Mastercard. These providers receive only the data necessary to execute and verify your transaction. fabjee does not store full payment card numbers.

4.3 Identity Verification Partners

fabjee may use third-party identity verification services to assist with KYC document checks. Where this is the case, the verification partner processes your identity documents under a data processing agreement that prohibits any use of your data beyond the verification task.

4.4 Regulatory and Law Enforcement Authorities

fabjee may disclose personal data to competent authorities where required to do so by law, court order, or regulatory request. We will inform you of any such disclosure to the extent we are legally permitted to do so.

4.5 Corporate Transactions

In the event of a merger, acquisition, or sale of all or part of fabjee's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy terms that will apply to your data following the transaction.

4.6 No Sale of Data

fabjee does not sell, rent, or otherwise transfer your personal data to third parties for advertising, profiling, or any commercial purpose beyond the specific operational purposes described in this policy.

5. Cookies & Tracking Technologies

fabjee uses cookies and similar technologies (such as local storage and session storage) to operate the platform, remember your preferences, and analyse how the site is used. The table below describes the categories of cookies in use.

5.1 Managing Cookie Preferences

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will prevent the fabjee platform from functioning correctly — in particular, you will not be able to log in or maintain a session.

5.2 Third-Party Cookies

Some cookies on the fabjee platform are set by our game provider partners to maintain game session state. These cookies are strictly functional and do not track your activity across other websites. fabjee does not permit third-party advertising networks to set cookies on the platform.

6. Data Retention

fabjee retains personal data for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of the account relationship plus a minimum of 5 years following permanent account closure, to meet anti-money laundering record-keeping obligations.
• KYC documents: Retained for a minimum of 5 years from the date of the last transaction on the account, in accordance with applicable financial crime prevention requirements.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Gameplay logs: Retained for a minimum of 3 years for fair-play monitoring and dispute resolution purposes.
• Customer support communications: Retained for 3 years from the date of the interaction, unless the subject matter requires longer retention (e.g., ongoing dispute).
• Marketing data (opted-in players): Retained until you withdraw consent or for 2 years of inactivity, whichever is sooner.

When the retention period expires, personal data is either securely deleted or anonymised so that it can no longer be attributed to an identifiable individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.

7. Your Privacy Rights

As a data subject, you hold the following rights with respect to the personal data fabjee holds about you. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Rights Request". We will respond within a reasonable timeframe and in any event within 30 calendar days of receipt.

7.1 Right of Access

You have the right to request a copy of the personal data fabjee holds about you, along with information about how it is being used. This is sometimes called a "Subject Access Request" or SAR.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For changes to core account information (name, date of birth, address), we may require documentary evidence before making the amendment.

7.3 Right to Erasure

You have the right to request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected, or where you withdraw consent and there is no other legal basis for processing. Note that this right is not absolute: fabjee may be required by law to retain certain data (e.g., KYC records and financial transaction logs) regardless of a deletion request.

7.4 Right to Restriction of Processing

You may request that fabjee restricts the processing of your personal data in certain circumstances, such as while a dispute about the accuracy of your data is being resolved.

7.5 Right to Data Portability

Where processing is based on your consent or on contract performance, and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON).

7.6 Right to Object

You have the right to object to processing based on fabjee's legitimate interests. You also have an unconditional right to object to the processing of your data for direct marketing purposes at any time.

7.7 Rights Related to Automated Decision-Making

Where fabjee makes a decision about your account through purely automated means that has a significant effect on you, you have the right to request human review of that decision. Please contact support to exercise this right.

7.8 How to Make a Request

All privacy rights requests should be submitted by email to [email protected] with the subject line "Privacy Rights Request". Please include your registered username and the email address associated with your account so we can identify your records. We may ask for additional identity verification before processing your request.

8. Data Security

fabjee takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure.

8.1 Technical Safeguards

• TLS/SSL encryption on all data transmitted between your browser or app and our servers.
• Encryption at rest for sensitive data fields including identity document files and payment tokens.
• Password hashing using industry-standard one-way algorithms — fabjee never stores plaintext passwords.
• Firewall and intrusion detection systems monitoring network traffic around the clock.
• Routine penetration testing and vulnerability scanning carried out by qualified security professionals.

8.2 Organisational Safeguards

• Access to personal data is restricted to fabjee staff and contractors who need it to perform their role, on a strict need-to-know basis.
• All staff with access to personal data receive data protection training and are bound by confidentiality obligations.
• Data processing agreements are in place with all third-party service providers who process personal data on fabjee's behalf.

8.3 Data Breach Response

In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, fabjee will notify affected players without undue delay and will take immediate remediation steps. fabjee will also fulfil any applicable regulatory notification obligations.

8.4 Your Role in Security

You play an important part in keeping your fabjee account secure. Please use a strong, unique password for your fabjee account, do not share your login credentials with anyone, and log out of the platform when using a shared or public device. If you suspect your account has been compromised, contact support immediately and change your password without delay. fabjee will never ask for your password via email, live chat, or any other channel.

8.5 Changes to This Privacy Policy

fabjee may update this Privacy Policy from time to time. The updated version will be published on this page with a revised effective date. Where changes are material, we will make reasonable efforts to notify registered players via their registered email address. Continued use of the fabjee platform following publication of an updated Privacy Policy constitutes acceptance of the changes. We encourage you to review this page periodically.

8.6 Contact & Questions

If you have any questions about this Privacy Policy, or if you wish to exercise any of your privacy rights, please contact the fabjee support team. Email: [email protected]. Our support team is available 24 hours a day, 7 days a week via live chat through your account dashboard.